About Me
Network Engineer | System Administrator | IT Technical Support
Certified Network Engineer with over 6 years of international experience across IT support, system administration, and network infrastructure. Proven expertise in managing enterprise systems, resolving complex technical issues, and maintaining business continuity in fast-paced environments. Known for cross-cultural communication, problem-solving, and adaptability. Currently supporting 300+ McDonald's locations across Saudi Arabia through advanced L1–L2 troubleshooting and system optimization.
My Goals
As a dedicated IT professional, I aim to leverage my technical expertise and cross-cultural experience to drive innovation and efficiency in network infrastructure. I'm committed to continuous learning and professional growth, with a focus on emerging technologies and best practices in network security and management.
What I Do
Network Troubleshooting
Expert in diagnosing and resolving complex network issues, ensuring minimal downtime and optimal performance for business operations.
System Administration
Skilled in managing Windows Server environments, Active Directory, and maintaining critical IT infrastructure for enterprise operations.
Technical Support
Providing comprehensive L1-L2 technical support for diverse systems including POS, digital menu boards, and kitchen management systems.
Network Security
Implementing and maintaining secure network configurations, ensuring data protection and compliance with security standards.
Work Experience
Network Engineer – McDonald's Support Project
- Provide 24/7 remote technical support to 300+ McDonald's stores across Central, Eastern, and Northern KSA.
- Maintain and troubleshoot a wide array of in-store systems including Meraki routers/switches, POS, digital Menu Boards, drive-thru timers, and kitchen video systems.
- Handle L1–L2 issues via phone, email, and ticketing systems; escalate unresolved cases to field specialists or senior engineers.
- Ensure rapid incident resolution, minimizing downtime and enhancing business continuity.
- Collaborate with internal teams on system upgrades and documentation.
Visa Coordinator
- Managed visa processing for clients, liaising with embassies and overseeing documentation, appointments, and submission workflows.
- Acted as the official company representative to embassy staff, ensuring smooth coordination and timely approvals.
Technical Support Specialist
- Delivered daily IT support, resolving hardware/software/network issues and maintaining uptime across office systems.
- Installed and configured operating systems, printers, and networked devices.
Healthcare Facilitator
- Supported international patients throughout their treatment journey, from travel planning to post-treatment follow-up.
- Coordinated accommodations, interpretation services, and patient–doctor communications.
- Ensured compliance with hospital policies while managing tight schedules and sensitive health data.
My Education
Bachelor of Science in Information Technology
GPA: 3.81 / 4.00 – Distinguished
Completed a comprehensive program covering network infrastructure, system administration, programming, and IT security fundamentals.
My Certifications
Fortinet Certified Associate Cybersecurity
ID: 3144872105YM
Valid: April 2025 – April 2027
Fortinet Certified Fundamentals in Cybersecurity
ID: 6166593137YM
Valid: April 2025 – April 2027
Cisco Certified Network Associate (CCNA)
ID: 8d7a6d2030644d09b691f268c939eb50
Valid: Jul 2024 – Jul 2027
Microsoft Certified Solutions Associate (MCSA)
Specialization: Windows Server 2012
Issued: Mar 2017
My Skills
Network & Infrastructure
Systems & Administration
Software & Tools
Languages
Professional Memberships
Saudi Council of Engineers
Member since March 2024 | ID: 1015163
My Volunteering
Community Mobilizer
Volunteered during the conflict period to support Internally Displaced Persons (IDPs) in affected regions.
Key Contributions:
- Conducted field surveys and assessments to identify displaced families and individuals.
- Registered and documented IDPs for aid distribution and shelter planning.
- Assisted in the distribution of food, hygiene kits, and essential supplies.
Impact: Helped hundreds of displaced individuals access critical support during emergency conditions.
Volunteer
Participated in local initiatives to improve environmental hygiene and community awareness.
Key Activities:
- Promoted environmental cleanliness and personal hygiene practices in underserved neighborhoods.
- Engaged in a community-led cleanup campaign to raise awareness and encourage public responsibility.
- Supported Mercy Corps' mission to empower local communities through education and action.
Contact Me
Location
Riyadh, Saudi Arabia
Phone
+966 57 517 7420